# Record and transcribe calls

> On Pro and Business, the Owner turns on call recording, transcripts and call summaries in Channels › Calls. The recording, summary and transcript show on the call in the Inbox.

Source: https://useline.io/help/calls/call-recording  
Section: Calls and numbers  
Last updated: 2026-11-06  
Plans: Pro, Business  
Roles: Owner

Line can record the calls your team answers and the calls your team makes from the Line apps. It can also write a transcript of each call and, when you turn on **Call summaries**, a short summary. Only the **Owner** of the workspace can change these settings.

## Plans

| Plan | Recording and transcripts |
|------|---------------------------|
| Starter | Not available |
| Pro | Available. Each recorded minute and each transcribed minute uses credits. |
| Business | Available. No charge for each minute. |

See current prices at /pricing. On Pro, if your workspace has no credits, Line does not record the call. The call still connects.

## What Line records

- **Incoming calls** that a team member answers. Recording starts when the team member answers.
- **Outgoing calls** that your team makes from the web app or the mobile app.

Line does not record forwarded calls. An AI agent call and a voicemail are not call recordings, but Line can transcribe them. See **Turn on transcripts** below.

## Turn on recording

1. Open **Channels**.
2. Select **Calls**.
3. Select **Recording**.
4. Turn on **Record calls**.
5. Turn on **Record incoming calls**, **Record outgoing calls**, or both. **Record outgoing calls** is on by default.
6. Check the notice text in **Recording notice for incoming calls** and **Recording notice for outgoing calls**. The default text is "This call may be recorded."
7. Select **Save changes**.

The caller hears the incoming notice before the call rings your team. The person you call hears the outgoing notice before the call connects. UK law requires a notice. You cannot save an empty notice.

### Turn recording off for some numbers or people

1. Turn on **Configurable by number** or **Configurable by team member**.
2. In **Recording by number** or **Recording by team member**, turn off the switch for each number or person that Line must not record.
3. Select **Save changes**.

An incoming call that rings several team members is recorded only when all of them allow it.

## Turn on transcripts

1. Open **Channels**.
2. Select **Calls**.
3. Select **Transcription**.
4. Set the switches:
   - **Transcribe call recordings**: makes a transcript of each recorded call. It shows only when recording is on.
   - **Transcribe AI calls**: makes a transcript of each call your AI agent answers.
   - **Transcribe voicemails**: makes a transcript of each voicemail.
5. Optional: turn on **Play a transcription notice** and check the **Transcription notice**. This notice plays on AI calls and voicemails. If you turn it off, you must tell callers another way.
6. Select **Save changes**.

**Transcribe AI calls** and **Transcribe voicemails** are on by default.

## Turn on call summaries

1. Open **Channels**.
2. Select **Calls**.
3. Select **Transcription**.
4. In **Summaries**, turn on **Call summaries**.
5. Select **Save changes**.

Line then writes a summary, action items and tags for each transcribed call and voicemail. Each summary uses 1 credit, on every plan. **Call summaries** is off by default. While it is off, Line makes no summaries and shows none. If your workspace has no credits, Line does not make the summary.

## Listen to a recording

1. Open **Inbox**.
2. Select **Calls**.
3. Open the conversation.
4. On the call, select the play button.

On Pro and Business, the call shows its recording, its summary and a **Show transcript** button. Select a line of the transcript to play the recording from that line. Select the download button to save the recording. Line makes the transcript after the call ends.

On a plan without recording, select **Details** on the call. The dialog shows the same items. The tags come from this list: Sales, Support, Booking, Billing, Complaint, Feedback, Follow-up, Spam.

On the Business plan, **Coaching** lists recent recorded and transcribed calls. You can filter by team member or tag. An Owner or Admin sees every call. A Member sees the calls they made or answered.

## Common problems

**The settings show a plan name and a lock.** Your plan does not include recording. Change your plan in **Settings** › **Billing & Usage**.

**You cannot change the switches.** Only the Owner can change these settings.

**A call has no summary.** Check that **Call summaries** is on and that your workspace has credits. Line does not summarise a call that has no transcript.

**A call was not recorded.** Check that recording is on for the direction of the call. Check the number and team member rules. On Pro, check that your workspace has credits.

## Related articles

- [Set up voicemail](https://useline.io/help/calls/voicemail.md): Set the voicemail greeting in Channels › Calls › Voicemail. Listen to voicemails in Inbox › Calls.
- [Make and receive calls in your browser](https://useline.io/help/calls/make-and-receive-calls.md): Take calls in the Line web app while a tab is open and your status is Available. Make calls from New › Make a Call, a contact or an Inbox thread.
- [How credits and the credit wallet work](https://useline.io/help/billing/credits-and-usage.md): Line is prepaid. Calls, texts, WhatsApp, extra email and AI replies use credits from your wallet. One credit is 1p. Automatic top-up refills it.
- [Your data, UK GDPR and how long Line keeps it](https://useline.io/help/privacy/your-data-and-gdpr.md): Line is the controller for your account data and the processor for your customers' calls and messages. An Owner sets how long communication data is kept.