# Compare the Starter, Pro and Business plans

> Line has three plans. Starter is a number and a team inbox. Pro adds recording, WhatsApp, templates and more agents. Business removes the limits.

Source: https://useline.io/help/billing/plans  
Section: Plans and billing  
Last updated: 2026-11-06

Line has three plans: **Starter**, **Pro** and **Business**. Each workspace is on one plan. The plan sets the features, the limits and the credit rates for the workspace.

For current prices, see [/pricing](https://useline.io/pricing). All prices exclude VAT.

## What each plan includes

| | Starter | Pro | Business |
|---|---|---|---|
| Numbers included | 1 | 1 | 3 |
| Team seats (members and open invites) | 2 | 10 | No limit |
| Custom workflows | 3 | 10 | No limit |
| Calendar connections | None | 3 | No limit |
| Create more AI agents | No (default agent only) | Yes | Yes |
| Call recording and transcription | No | Yes, pay per minute | Yes, no per-minute charge |
| Voicemail transcription | No | Yes | Yes |
| Connect a WhatsApp Business account | No | Yes | Yes |
| Messaging templates | No | Yes | Yes |
| Call coaching (`/coaching`) | No | No | Yes |
| Monthly included credits | No | No | Yes |
| Support response target | Within 24 hours | Within 12 hours | Within 4 hours |

Every plan has the shared inbox, calls, SMS, voicemail and business hours.

## Numbers

Each plan includes one or more numbers. Each extra number costs a monthly fee. The **Plan** card in **Settings** > **Billing & Usage** shows how many numbers you have and how many the plan includes.

## Usage is separate

The plan fee does not include usage. Calls, texts, WhatsApp messages, email above your allowance and AI replies use credits from your prepaid credit wallet. Credit rates can be lower on higher plans. See [Credits and usage](https://useline.io/help/billing/credits-and-usage).

## Monthly or yearly billing

You can pay for a plan monthly or yearly. Yearly billing costs less over the year. All the lines on your subscription, including extra numbers, use the same interval.

## When you reach a limit

- **Seats.** You cannot send a new invite. Members who already have access keep it.
- **Workflows.** You cannot create or copy a workflow. Workflows that you made before keep running.
- **Calendar connections.** You cannot connect a new calendar. You can always reconnect a calendar that you already have.

A locked control shows a lock and the name of the plan that includes it. To remove the lock, [change your plan](https://useline.io/help/billing/change-your-plan).

## Common problems

**I cannot create a new agent on Starter.** Starter includes only the default agent. You can edit it. To create more agents, move to Pro or Business.

**Call recording stopped after I changed plan.** Starter does not include call recording. Your recording settings stay saved, and they work again when you move back to Pro or Business.

## Related articles

- [Change your plan or billing interval](https://useline.io/help/billing/change-your-plan.md): An Owner or Admin changes the plan in Settings > Billing & Usage > Change plan. It starts at once. Line adjusts the charge for the rest of the period.
- [How credits and the credit wallet work](https://useline.io/help/billing/credits-and-usage.md): Line is prepaid. Calls, texts, WhatsApp, extra email and AI replies use credits from your wallet. One credit is 1p. Automatic top-up refills it.
- [See invoices and update your payment card](https://useline.io/help/billing/invoices-and-payment.md): Select Manage billing in Settings > Billing & Usage to open the Stripe billing portal. There you see invoices and change the card for your plan.
- [Cancel your subscription or close your account](https://useline.io/help/billing/cancel-your-account.md): Cancel the subscription in the Stripe billing portal from Manage billing. Numbers are deleted 14 days after it ends. Delete account closes it at once.