# Change your plan or billing interval

> An Owner or Admin changes the plan in Settings > Billing & Usage > Change plan. It starts at once. Line adjusts the charge for the rest of the period.

Source: https://useline.io/help/billing/change-your-plan  
Section: Plans and billing  
Last updated: 2026-11-06  
Roles: Owner, Admin

You change your plan in **Settings** > **Billing & Usage**. The new plan starts at once. Line adjusts the charge for the rest of the billing period.

## Before you start

- You need the **Owner** or **Admin** role.
- The workspace needs a live subscription. If the subscription has ended, see [Cancel your account](https://useline.io/help/billing/cancel-your-account) to reactivate it.
- Check what each plan includes in [Compare the plans](https://useline.io/help/billing/plans).

## Change your plan

1. Open **Settings**.
2. Select **Billing & Usage**.
3. In the **Plan** section, select **Change plan**.
4. Select **Monthly** or **Annual**.
5. On the plan that you want, select its button, for example **Upgrade to Pro** or **Downgrade to Starter**.
6. Read the summary. It shows the current plan, the new plan and the start, **Today**.
7. Select the same button again to confirm.

The card for your current plan shows **Current plan**. You cannot select it again on the same interval.

## How Line charges for the change

| Change | What happens |
|---|---|
| Upgrade | You pay the difference for the rest of this billing period now. |
| Downgrade | Your plan changes now. Unused time is credited to your next invoice. |
| Monthly to yearly | You pay for the year now. Unused time on your current plan is taken off. |

Extra numbers move to the new plan and to the new interval.

## Switch to yearly billing

On a monthly plan, the **Plan** card shows the saving from yearly billing. Select **Switch to yearly** to open the same dialog on yearly prices.

## What you lose when you downgrade

Before you confirm a downgrade, the dialog lists the features that the new plan does not include. It also tells you if your numbers cost extra on the new plan.

After a downgrade:

- Your settings for a locked feature stay saved. They work again if you upgrade.
- Members over the new seat limit keep access. You cannot invite more people.
- Workflows over the new limit keep running. You cannot create more.

## Common problems

**I do not see Change plan.** Only an Owner or an Admin sees it, and only when the subscription is active. An agency workspace stays on the Agency plan.

**"The payment failed, so your plan did not change."** Stripe declined the card. Update the card with **Manage billing**, then try again. See [Invoices and payment](https://useline.io/help/billing/invoices-and-payment).

## Related articles

- [Compare the Starter, Pro and Business plans](https://useline.io/help/billing/plans.md): Line has three plans. Starter is a number and a team inbox. Pro adds recording, WhatsApp, templates and more agents. Business removes the limits.
- [See invoices and update your payment card](https://useline.io/help/billing/invoices-and-payment.md): Select Manage billing in Settings > Billing & Usage to open the Stripe billing portal. There you see invoices and change the card for your plan.
- [Cancel your subscription or close your account](https://useline.io/help/billing/cancel-your-account.md): Cancel the subscription in the Stripe billing portal from Manage billing. Numbers are deleted 14 days after it ends. Delete account closes it at once.
- [How credits and the credit wallet work](https://useline.io/help/billing/credits-and-usage.md): Line is prepaid. Calls, texts, WhatsApp, extra email and AI replies use credits from your wallet. One credit is 1p. Automatic top-up refills it.