# Cancel your subscription or close your account

> Cancel the subscription in the Stripe billing portal from Manage billing. Numbers are deleted 14 days after it ends. Delete account closes it at once.

Source: https://useline.io/help/billing/cancel-your-account  
Section: Plans and billing  
Last updated: 2026-11-06  
Roles: Owner, Admin

You can stop paying for Line in two ways. Cancel the subscription in the Stripe billing portal, or delete your account in **Settings** > **Organisation Settings**.

| | Cancel the subscription | Delete account |
|---|---|---|
| Where | **Manage billing** (Stripe billing portal) | **Settings** > **Organisation Settings** > **Delete account** |
| Who | Owner or Admin | Any signed-in person |
| Numbers | Deleted 14 days after the subscription ends | Released at once |
| Workspace data | Kept | Erased 30 days after the workspace closes |
| Can you undo it | Yes, with **Reactivate**, until the numbers are deleted | No |

## Cancel the subscription

1. Open **Settings**.
2. Select **Billing & Usage**.
3. In the **Plan** section, select **Manage billing**.
4. In the Stripe billing portal, cancel the subscription.

When the subscription is set to end, the **Plan** card shows **Ends** and the date.

If you cannot find the cancel option in the portal, email support@useline.io.

## What happens after the subscription ends

Line keeps your numbers for 14 days. Then Line gives them back to the carrier. A deleted number cannot be recovered.

| Day | What happens |
|---|---|
| 0 | The subscription ends. The Owner gets the first email. |
| 3 | Second email. |
| 7 | Third email. |
| 13 | Final notice. |
| 14 | Line deletes the numbers. |

During this time, a banner at the top of the app shows which numbers Line will delete and when.

> **Important:** Before you cancel, export the data that you want to keep. See [Export your data](https://useline.io/help/privacy/export-your-data).

## Reactivate the subscription

You can start the subscription again before the numbers are deleted.

1. Open **Settings** > **Billing & Usage**.
2. Select **Reactivate**.
3. Pay in Stripe Checkout.

Line restarts the same plan and the same billing interval. Your numbers come back into use. A first-month offer does not apply again.

## Delete your account

Delete account closes every workspace that you own alone, releases its numbers at once and cancels its subscription. See [Delete your data](https://useline.io/help/privacy/delete-your-data) for the full steps.

## Common problems

**I cancelled but still see a banner.** The banner stays until the numbers are deleted or you reactivate. It counts down the days.

**I want to keep my number after I leave.** Line cannot recover a number after it is deleted. Contact support@useline.io before the subscription ends.

## Related articles

- [See invoices and update your payment card](https://useline.io/help/billing/invoices-and-payment.md): Select Manage billing in Settings > Billing & Usage to open the Stripe billing portal. There you see invoices and change the card for your plan.
- [Delete your data or your account](https://useline.io/help/privacy/delete-your-data.md): Erase one contact on its contact page, or close your account in Settings > Organisation Settings > Delete account. Line erases the data after 30 days.
- [Export your data](https://useline.io/help/privacy/export-your-data.md): Request a ZIP of your own data, one contact's data or the whole workspace. Line emails you a download link. The link expires after seven days.
- [Compare the Starter, Pro and Business plans](https://useline.io/help/billing/plans.md): Line has three plans. Starter is a number and a team inbox. Pro adds recording, WhatsApp, templates and more agents. Business removes the limits.