# Use the Line Assistant for your team

> Line Assistant works for your team, not your customers. Message it in team chat, email it or text it to update knowledge, draft workflows and review your account.

Source: https://useline.io/help/ai-agents/workspace-assistant  
Section: AI agents  
Last updated: 2026-11-05

Every workspace has an assistant called **Line Assistant**. It works for your team. It never answers your customers.

## What it can do

| Tool | What it does | Who can use it |
|------|--------------|----------------|
| **Knowledge** | Searches, reads, adds and archives items in your knowledge library. It can read pages on your own website. | Every member can ask it to read. Only an **Owner** or **Admin** can ask it to change knowledge. |
| **Workflows** | Lists and reads workflows. Builds a new workflow as a disabled draft. | Every member can ask it to read. Only an **Owner** or **Admin** can ask it to build. |
| **Account review** | Checks numbers, hours, team, agents and workflows for gaps. | Every member. |

It also remembers lessons you give it, and it runs routines on a schedule that you ask for.

The assistant acts with your permissions. It cannot do something that you cannot do.

## Message it in team chat

1. In the rail, find the **Team** list.
2. Select **Line Assistant**. A private direct message opens.
3. Type your request, or select a pill above the reply box, such as **Review my account** or **Build a workflow**.

In a team chat space, @mention the assistant. It answers in the thread.

Each reply that changes something ends with **What changed**, with a link to each change.

## Email or text it

Find its email address on its settings page. Write to it from your sign-in email address. Mail from other addresses gets no reply.

To text it, add your mobile first:

1. Open **Agents**.
2. On the **Line Assistant** card, select **Manage agent**.
3. Under **Text messages**, type your mobile in **Your mobile**.
4. Select **Send code**.
5. Type the six-digit code, then select **Verify**.

After that, a text from your mobile to any workspace number goes to the assistant, not the Inbox.

By email and text, the assistant only reads and explains. To make a change, ask it in team chat.

## Workflows it builds

The assistant builds a workflow as a disabled draft. It never publishes a workflow. A person must open it in **Workflows**, check it and publish it.

## Set up routines

Ask the assistant for a routine in team chat. For example: "Every Monday at 9, review the account." Your routines show under **Your routines** on its settings page.

## Change the settings

An **Owner** or **Admin** can change the name, picture, email, texts, **Instructions** and **Tools** on the settings page. They can also delete a lesson with **Forget**.

## Common problems

**It does not reply to my email.** Send from the email address that you use to sign in to Line. Check that email is turned on for the assistant on its settings page.

**My text went to the Inbox.** Verify your mobile on the assistant's settings page. Check that **Answer texts from team mobiles** is on.

**It cannot change knowledge or workflows for me.** You need the **Owner** or **Admin** role. Or you asked by email or text. Ask in team chat.

## Related articles

- [Give your agent knowledge](https://useline.io/help/ai-agents/agent-knowledge.md): Add documents such as policies and FAQs in Agents > Context, then turn them on for the agent in its Conversation tab.
- [Build and publish a workflow](https://useline.io/help/workflows/build-a-workflow.md): In Workflows, select New workflow, choose a template, set the trigger and steps, fix every issue, then select Publish.
- [How AI agents work in Line](https://useline.io/help/ai-agents/how-agents-work.md): An agent answers calls, texts, WhatsApp, Web Chat and email for you. It replies only when a workflow has an Agent step that names it.
- [Create an agent](https://useline.io/help/ai-agents/create-an-agent.md): In Agents, select Create agent, give it a name and an optional template, set it up, then publish it and add it to a workflow.